Refund and Cancellation Policy

Effective Date: 10 July 2026 Version: 1.0 Last Updated: 10 July 2026

1. Scope

This policy explains how cancellations and refunds work for paid subscriptions to Attesté (our art collection app for collectors and artists) and Attesté Galleria (our subscription service for galleries). It supplements our Terms of Service and does not limit any rights you have under applicable consumer protection law.

How your refund is handled depends on where you purchased your subscription:

• Apple App Store or Google Play — subscriptions purchased inside the Attesté iOS or Android app (see section 2).
• Web checkout — subscriptions purchased on our websites, including gallery subscriptions at galleria.atteste.art (see section 3).

2. Purchases Made Through the App Store or Google Play

Subscriptions purchased inside our mobile apps are billed by Apple or Google, not by us. Payment, renewal, cancellation, and refunds for these purchases are governed by the store's own terms, and we are not able to issue refunds for them directly.

2.1 Cancelling

• Apple: Settings → your Apple ID → Subscriptions, or the App Store app. Cancellation takes effect at the end of the current billing period.
• Google: Google Play app → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current billing period.

If your subscription began with a free trial (see Section 6 of our Terms of Service) and you cancel through the store before the trial ends, you will not be charged.

2.2 Requesting a Refund

• Apple: submit a request at reportaproblem.apple.com. Apple decides these requests under its own policy.
• Google: request a refund through Google Play's order history or help centre. Google decides these requests under its own policy.

If a store declines a refund you believe you are entitled to, contact us at info@atteste.art and we will do what we reasonably can to help.

3. Purchases Made on the Web (Including Attesté Galleria)

Subscriptions purchased through our web checkout — including gallery subscriptions at galleria.atteste.art — are processed by Paddle, our merchant of record. Paddle handles payment, billing, sales taxes, and refunds for these orders, and the charge on your statement will reference Paddle and/or YIELDSPM.

3.1 14-Day Refund Period

If you are not satisfied with your purchase, you may request a refund within 14 days of your first payment for a new subscription, consistent with Section 5.5 of our Terms of Service. Provided paid features have not been substantially used in that period (see section 4), we will issue the refund in full. To request a refund:

• email us at info@atteste.art with the email address you used at checkout and, if available, your order or receipt number; or
• use the link in your Paddle receipt email to contact Paddle directly.

Approved refunds are returned to your original payment method. Depending on your bank, this can take 5–10 business days to appear.

3.2 Renewal Payments

Subscriptions renew automatically at the end of each billing period. We recommend cancelling before your renewal date if you do not wish to continue. If you were charged for a renewal you did not intend, contact us within 14 days of the charge and we will review the request in good faith; we will not unreasonably refuse a refund for a renewal where the service has not been meaningfully used in the new period.

3.3 Cancelling

You can cancel a web subscription at any time from your account's subscription settings or by emailing info@atteste.art. Cancellation takes effect at the end of the current billing period: you keep access until that date, and no further payments are taken. Except as set out in this policy or required by law, we do not provide pro-rata refunds for the unused remainder of a billing period.

3.4 After Cancellation or Refund

When a paid subscription ends, your account reverts to the free (Explorer) tier and paid features are disabled. Deleting your account does not by itself entitle you to a refund for the remainder of the current billing period (Section 16.1 of our Terms of Service). Your data — including artworks, provenance records, and documents — is retained in accordance with our Privacy Policy, and you may export it or request deletion at any time (see our account deletion page).

4. Situations Where We May Decline a Refund

We may decline a refund request where, acting reasonably, we determine that:

• the request falls outside the periods described in section 3 and no statutory right applies;
• the request follows extensive use of paid features during the period concerned (for example bulk AI analysis or large exports followed immediately by a refund request);
• the account has violated our Terms of Service; or
• the pattern of purchases and refund requests indicates abuse of this policy.

Nothing in this section overrides a refund you are entitled to under applicable law.

5. Your Statutory Rights

This policy operates in addition to, and never instead of, your rights under applicable consumer protection law. In particular:

• South Africa: nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, including any applicable cooling-off rights for electronic transactions.
• European Union and United Kingdom: consumers may withdraw from a paid subscription within 14 days of the initial purchase without giving a reason. If you asked for the service to begin during the withdrawal period and then withdraw, a proportionate charge may apply for the service provided up to that point, as set out in our Terms of Service.
• Other jurisdictions: where local law grants you broader refund rights than this policy, those rights prevail.

6. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, payment providers, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this policy. The version in effect at the time of your purchase applies to that purchase.

7. Contact Us

If you have questions about this policy, or want to request a cancellation or refund:

Yield SPM (Pty) Ltd (operator of Attesté) CIPC registration number: 2024/185151/07 Registered office: 23 Kameeldoringdraai, Woodland Hills, Bloemfontein, Free State, 9301, Republic of South Africa General: info@atteste.art Galleries: galleries@atteste.art