Troubleshooting

I paid, but my new tier isn't showing

Right after a purchase or restore, your new tier can take a short moment to propagate. In order:

Wait a minute, then close and reopen the app.
Open any upgrade screen and tap Restore Purchases.
Confirm the device is signed in to the same Apple ID / Google account that made the purchase.
Still stuck? Email info@atteste.art with your store receipt — we'll fix it on our side.

Restore Purchases says "No active subscription found"

This almost always means the device's store account differs from the one that bought the subscription. Check Settings → your Apple ID → Subscriptions (iOS) or Play → Payments & subscriptions (Android) to see which account holds it.

I can't subscribe on the web version

That's expected — subscriptions are only available in the iOS and Android apps. Subscribe on your phone and your tier applies everywhere you sign in.

An NFC tag won't scan

See the tips in NFC tags — antenna position and thick cases are the usual culprits. NFC doesn't work in the web version.

Voice recording is greyed out on the web

Voice-story recording isn't supported in the web version yet — use the iOS or Android app. Playback works everywhere.

Data export on the web didn't download a file

On the web version the JSON export is copied to your clipboard rather than downloaded — paste it into a text editor and save. The mobile apps produce a shareable file.

Login problems

Try the sign-in method you originally used (Apple, Google, or email) — accounts aren't merged across methods.
For email sign-in, use the password reset link on the sign-in screen.
If a sign-in method errors persistently, email us the platform (iOS/Android/web), what you tapped, and any message shown.

I've hit my monthly AI limit

Free accounts include 5 AI actions/month and Collector 50; limits reset monthly. Everything that doesn't use AI keeps working. If you're on a paid plan and believe the limit is wrong, contact us — include your account email.

Reporting a bug

Email info@atteste.art with: your device and OS version, app platform (iOS/Android/web), what you did, what happened, and a screenshot if possible. See Contact support.