Contact support
| Who / what | Address |
|---|---|
| Collectors & artists — anything: account, billing, bugs, feedback | info@atteste.art |
| Privacy & data requests (access, export, deletion, POPIA/GDPR) | info@atteste.art |
| Galleries — onboarding, activation codes, plan questions | galleries@atteste.art |
| Enterprise galleries — priority support (SLA) | priority-support@atteste.art |
| Press & partnerships | info@atteste.art |
What to include
- The email address on your Attesté account
- Platform (iOS / Android / web) and device
- What you were doing, what happened, and a screenshot if you can
- For billing: your App Store / Play receipt
The more of this you include, the faster the first reply can actually fix things.
Response times
We're a small team and answer everything. We aim to respond within a few business days — usually much faster. Enterprise gallery partners have a contractual SLA with a 2-business-hour first response — see Gallery tools.
Privacy and data-protection requests are answered within 30 days as required by law — usually far sooner.
Before you write
The fastest answers are self-service: Troubleshooting, Subscriptions & billing, and Your account & your data.